Fulfillment and Support Policy
Last Update & Effective Date: March 4, 2025
Operated by Creatorjoy Inc., d/b/a Dr. Steve Keen
Business Address: 12703 Canso Place, Calgary, Alberta, Canada, T2W3A8
1. Introduction
This Fulfillment and Support Policy (“Policy”) outlines the guidelines and procedures for subscription-based access, cancellations, and refunds offered by Creatorjoy Inc. (“Company,” “we,” “us,” or “our”). We aim for transparent communication and a seamless experience for customers accessing our services via https://stevekeenfree.com and related platforms.
2. Yearly Subscription Term
Subscription Access: Upon purchase, customers receive access to program content and live sessions (where applicable) for a one-year term.
Renewal: To continue accessing content after the subscription ends, customers must renew their subscription. Non-renewal results in the immediate loss of access at term expiration.
Immediate Access: Digital materials typically become available as soon as the subscription payment is processed.
3. Access and Usage
Technical Requirements: Customers must ensure they have a stable internet connection and the ability to utilize our designated platforms (e.g., Skool for content, Zoom for live sessions).
Account Security: Subscribers are responsible for safeguarding their login credentials.
4. Cancellation Policy
Our 1-CLICK CANCEL BUTTON GUARANTEE provides a straightforward cancellation method within your account settings. The following applies:
During the Subscription Term: Access to materials and sessions ends immediately upon cancellation. No prorated refunds apply unless explicitly stated in our Refund Policy.
After Subscription Ends: If you do not renew, your access terminates automatically at the conclusion of your one-year term.
5. Refund Policy
LOVE IT OR LEAVE IT 60-DAY MONEY BACK GUARANTEE
We offer a “Love It or Leave It” 60-Day Money Back Guarantee exclusively for customers who purchase the Obsidian or Diamond plans/signup choices:
If you are dissatisfied within 60 days of your initial Obsidian or Diamond-plan purchase, you must submit a written refund request detailing your dissatisfaction.
If approved, refunds are processed within 10 business days to the original payment method.
This policy does not extend to the Gold plan, Rebel Economist Challenge, Rebel Economist Mastermind, or Rebel Economist Legacy.
Requests outside the 60-day window or without the required documentation will not be honored. We reserve the right to deny any refund request that does not meet these conditions.
Standard Refund Window
‘Bet On Yourself’ or 'Rebel Economist Certification' Cash or Credit Guarantee (if applicable)
Customers meeting specific criteria of a 90% or higher Rebel Economist Certification Exam score may request a refund and kick from group/Rebel Economist Challenge products, or credit toward future services & access to Dr Steve Keen.
Verification of eligibility and timely submission of the request are required, according to the program’s details.
Other Refund Requests
Case-by-Case: Any requests outside standard conditions are evaluated by our support team and granted at our discretion.
6. Product or Service Restrictions
Our digital content is accessible worldwide to anyone with a suitable internet connection.
No specific geographic limitations apply, except those restricted by local laws or sanctions.
7. Contact Information for Support
For fulfillment- or support-related inquiries:
Email: help@profstevekeen.me
Phone/WhatsApp: +1 307 522 1636 (international inquiries welcome)
Mailing Address:
Creatorjoy Inc.
12703 Canso Place
Calgary, Alberta, Canada, T2W3A8
We typically respond within 3–10 business days or more, depending on volume and complexity.
8. Modifications to the Fulfillment Policy
We reserve the right to update or modify this Policy at any time by posting revised terms on our Site. Changes become effective immediately upon posting, and continued use of our services constitutes acceptance of any updates.
Customer Support
9. Commitment to Customer Satisfaction
We strive to resolve any concerns promptly. Our support team emphasizes clear communication and efficient issue resolution for all our products and services.
10. Contacting Customer Support
Email Support: help@profstevekeen.me
Typical response: 3–10 business days or more (depending on inquiry complexity).
Phone/WhatsApp Support: +1 307 522 1636
For urgent or international inquiries; if lines are busy, we respond as soon as possible or the next business day.
Postal Mail:
Creatorjoy Inc.
12703 Canso Place
Calgary, Alberta, Canada, T2W3A8
Written inquiries aim to receive a response within 5–10 business days after receipt.
11. Support Services Offered
Account Management: Help with subscription details, password resets, and profile settings.
Billing Inquiries: Assistance with invoices, payment discrepancies, and refunds (per the Refund Policy).
Technical Support: Troubleshooting platform access, bug reports, and connectivity guidance.
Program Information: Explaining course structures, live session timetables, and usage instructions.
Cancellation & Refund Assistance: Instructions on canceling services or reviewing refund eligibility under the applicable policy.
12. Response Time
Though we aim to respond quickly, 3–10 business days or more may be required based on factors like inquiry volume and complexity.
13. Escalation Process
If you feel your issue remains unresolved:
Request escalation to a senior support representative or manager.
Provide a succinct summary of the issue, the steps taken so far, and reasons for further review.
Management will offer a resolution or explanation within 3–10 business days or more, depending on complexity.
14. Customer Feedback
We welcome feedback to enhance our offerings and user experience. You can share feedback via:
Email: help@profstevekeen.me
Phone/WhatsApp: +1 307 522 1636
All feedback is reviewed periodically to improve our products and services.
15. Dispute Resolution & Liability Protection
Initial Resolution
You agree to contact us first regarding any dispute, concern, or chargeback. You must provide us a reasonable opportunity (at least 10 business days) to investigate and address your grievance before taking further action (e.g., filing a claim, initiating a chargeback, or pursuing external remedies).
Compliance with Policies
By purchasing our services, you acknowledge reading and accepting our Terms of Service, Fulfillment and Support Policy, and any associated agreements. Our Refund Policy is your exclusive remedy for dissatisfaction with our services unless otherwise stated.
Chargeback & Dispute Fees
If you initiate a chargeback or dispute against us without first following our stated resolution process, we reserve the right to:Suspend or terminate your account during the dispute investigation.
Invoice you for any fees incurred as a result of improperly filed disputes (including administrative and legal expenses), if permitted by applicable law.
No Class or Consolidated Actions
To the extent allowed by law, you agree to resolve all claims individually. You waive any right to bring or participate in any class, consolidated, or representative actions involving a dispute with us.
Disclaimer of Certain Damages
We are not liable for any indirect, incidental, or consequential damages (including loss of profits or data) arising out of or related to disputes concerning our services, to the maximum extent allowed by applicable Canadian law.
Governing Law
Any disputes arising under this Policy are subject to the laws of the Province of Alberta and the applicable federal laws of Canada, in accordance with our overall Terms of Service.
By using our services, you acknowledge that you have read, understood, and agree to this Fulfillment and Support Policy, including its dispute resolution provisions. If you have any questions, please contact us at help@profstevekeen.me.