Dr. Steve Keen Fulfillment and Support Policies

Fulfillment Policy

1. Introduction

This Fulfillment Policy outlines the guidelines and procedures for order processing, shipping, cancellation, and refunds at Dr. Steve Keen / HighestPaid LLC, doing business as CreatorJoy ("Company", "we", "us", "our"). Our goal is to ensure transparent communication and a seamless transaction process for all our customers accessing our services through stevekeenfree.com and associated platforms.

2. Limited Access Offer

Upon purchase, customers are granted an 8-week access to the content and LIVE sessions with Dr. Steve Keen. Should Dr. Steve Keen not be available for all 8 LIVE sessions at the predetermined times, customers are permitted to maintain access until these 8 LIVE calls have been completed.

3. Access and Usage

Access to digital content is granted immediately upon purchase. Customers are responsible for ensuring that they can connect to our platforms (including Skool and Zoom) to utilize the services for which they have registered.

4. Cancellation Policy

Customers may cancel their subscriptions or individual purchases at any time. Our '1-CLICK CANCEL BUTTON GUARANTEE' ensures a straightforward cancellation process:

Cancellations within the initial 8-week period result in an immediate cessation of access.
Cancellations after the initial 8-week period need to follow the steps outlined on our Site under the account settings.


5. Refund Policy

Refund requests for the 'Rebel Economist Challenge' must be made within 14 days of purchase, as detailed under our standard refund terms.
Under the 'Bet On Yourself' Cash or Credit Guarantee, customers scoring 90% or higher on the final examination of the Rebel Economist Challenge may request a full refund or credit towards future services. This offer is only valid at the end of the 8-week period and is subject to verification of the exam score.
All other refund requests outside these conditions are considered on a case-by-case basis and may require customer support intervention.
6. Product or Service Restrictions

Our services are accessible worldwide to anyone with an internet connection capable of accessing our educational content via Skool and participating in live sessions via Zoom. There are no geographic or demographic restrictions beyond the need for appropriate internet access.

7. Contact Information for Support

For any inquiries, questions, or support related to fulfillment, customers may contact us via:

Email: help@profstevekeen.me
Phone (WhatsApp Only for International Inquiries): +13075221636
Mailing Address: HighestPaid LLC #256, 5450 E McLellan Rd Mesa, AZ 85205 United States
Our team is committed to responding to all inquiries within 48 hours.

8. Modifications to the Fulfillment Policy

We reserve the right to modify this Fulfillment Policy at any time. All modifications will be posted on the Site, and the changes will become effective immediately upon posting. Your continued use of our services after any such changes shall constitute your consent to such changes.

 
Customer Support

9. Commitment to Customer Satisfaction

Our dedicated customer support team is committed to providing exceptional service and support to ensure customer satisfaction with our products and services. We understand the importance of prompt and effective resolution of any issues you may encounter.

10. Contacting Customer Support

Email Support: For any issues related to your orders or services, please email us at help@profstevekeen.me. We strive to respond to all email inquiries within 48 hours.
Telephone Support: You can reach us via WhatsApp for any urgent matters at +13075221636. This service is available 24/7 for international customers requiring immediate assistance.
Mailing Address: For written communications or formal inquiries, you can send mail to: HighestPaid LLC, #256, 5450 E McLellan Rd, Mesa, AZ 85205, United States.


11. Support Services Offered

Account Management: Assistance with account settings, subscription management, and access issues.
Billing Inquiries: Help with billing issues, payment discrepancies, and refund assessments.
Technical Support: Support for technical issues encountered on our digital platforms, including access difficulties, bug reporting, and troubleshooting.
Product Information: Detailed explanations and information regarding our educational programs and services.
Cancellation and Refund Assistance: Guidance through the process of cancellation and information regarding eligibility for refunds as per our policies.


12. Response Time

Our goal is to address all customer inquiries promptly:

Emails: Responded to within 48 hours of receipt.
Phone Calls: Immediate assistance during business hours. Voicemails left after hours are returned the next business day.
Postal Mail: Responses to written correspondence are sent within 5 business days of receipt.


13. Escalation Process

If your issue is not resolved to your satisfaction, you may escalate it by requesting to speak with a senior customer support representative or manager. Please provide a summary of your issue, any steps already taken, and why you believe further action is necessary. Our management team is committed to reviewing escalated issues and providing a resolution or explanation within 72 hours.

14. Customer Feedback

We value customer feedback as it helps us improve our services. Customers are encouraged to provide feedback through surveys, emails, and phone calls. We review all feedback to enhance our products, services, and customer support functions.