Last updated: August 23, 2025
Operated by Creatorjoy Inc. (operator and merchant of record for programs presented by Dr. Steve Keen)
Sites covered: stevekeenfree.com, stevekeen.com, and related pages or applications (the “Site”).
Address: 12703 Canso Place SW, Calgary, AB, Canada, T2W3A8
Support: help@profstevekeen.me · WhatsApp: +1 307 522 1636
Billing: billing@stevekeen.co
1) Purpose
This Policy explains access, delivery, cancellations, refunds, and support for our digital Programs and memberships so expectations are clear before purchase and during use.
2) Access and Delivery
Immediate digital access: Unless explicitly stated otherwise at checkout, digital materials become available as soon as payment is successfully processed.
Live sessions and schedules: Session times are posted in your member area; if a session is rescheduled, we may provide an alternative time and/or a recording at our discretion.
Technical requirements: A stable internet connection and compatible device/browser are required. You are responsible for meeting technical requirements.
Account security: You are responsible for your account access. Keep login credentials confidential.
3) Term, Renewals, and Cancellations
Program term: Access length (e.g., the “7‑Week Challenge” or membership term) is displayed at checkout.
Renewals: For recurring purchases, billing and access renew automatically unless you cancel before the renewal date.
1‑click cancel: You can cancel in your account via the receipt link emailed at sign‑up or by contacting support.
Effect of cancellation: Cancellation stops future billing. Your access remains active until the end of the current paid billing period unless otherwise stated.
4) Refunds and Credits (Plan‑Specific)
Refunds are only available for the specific programs and plans described below. These are exclusive and final; no other refunds or credits will be issued.
Full Pay Annual Plan ($599/year): Eligible for a money‑back guarantee if requested within 60 days of purchase and subject to these Terms. Also includes the Certification Guarantee (see Section 5).
Payment Plans (e.g. 2×$300 or 3×$200) & Skool Page Purchases: Eligible for a 30‑day refund guarantee if requested within 30 days of purchase. No certification guarantee applies.
Early Bird (including $400 or $300 one‑time fee): No refunds. Includes one year of Early Bird access and automatic enrollment in the free trial of the $599/year plan at renewal.
Lower‑Ticket Recurring Memberships (including $99/month or $200/quarter): No refunds. Memberships recur until canceled by you.
Processing: Approved refunds will be issued to the original payment method within 30 business days unless otherwise required by law. We may deduct third‑party payment processor fees and/or currency conversion charges.
Non‑attendance policy: Failure to attend live sessions, access content, or use purchased materials does not entitle you to a refund.
5) Certification Guarantee
Eligibility: The Win‑Your‑Money‑Back Certification Guarantee applies only to the Full Pay Annual Plan.
Requirements: To qualify, you must:
Complete the 7‑Week Challenge in full,
Achieve a score of 90% or higher on the Rebel Economist Certification Exam, and
Submit your exam score to support within 14 days of completion.
Outcome: If requirements are met, you may request a refund of your $599 annual fee.
Limitations: This guarantee does not apply to payment plans, early bird purchases, or recurring memberships. Refund eligibility is strictly limited to compliance with program requirements.
6) Geographic Availability
Our programs are delivered digitally and are available worldwide, except where restricted by local laws or sanctions. You are responsible for ensuring legal access to our courses in your jurisdiction.
7) Support Channels and Response Times
Email: help@profstevekeen.me
Billing: billing@stevekeen.co
WhatsApp: +1 307 522 1636
Address: 12703 Canso Place SW, Calgary, AB, Canada, T2W3A8
Typical response time: Within 2 business days. Complex cases may require more time, and we will keep you informed.
8) What Support Covers
Account management (login, profile, subscription status)
Billing inquiries (receipts, invoices, refunds as permitted above)
Technical troubleshooting (site access, recordings, live session links)
Program information (access instructions, schedules, materials)
Cancellation and refund guidance (how and where to submit requests)
9) Escalation
If support cannot resolve your issue, you may escalate to a senior representative. Please provide: (i) a summary of the issue, (ii) steps taken, and (iii) your desired resolution. Escalations typically receive a response in 2–5 business days.
10) Chargebacks and Disputes
You agree to contact our support team first and allow at least 10 business days to address billing concerns before initiating a chargeback or dispute with your bank or card provider. Initiating unwarranted chargebacks may result in termination of access. All disputes shall be handled under our Terms of Service.
11) Service Changes and Availability
We may update or modify features, schedules, or platforms as needed. If such changes materially affect your purchased access, we will provide a reasonable alternative (e.g., new time slot or recording).
12) Alignment with Terms of Service
This Policy is part of and should be read with our Terms of Service and Privacy Policy. Where the checkout page, receipt, or Terms of Service differ, those terms will govern the purchase in question.
13) Policy Updates
We may update this Policy from time to time. The “Last updated” date reflects the current version. Continued use of our services after updates constitutes your agreement to the changes.
Contact for Fulfillment and Support
help@profstevekeen.me · billing@stevekeen.co · WhatsApp: +1 307 522 1636
Address: 12703 Canso Place SW, Calgary, AB, Canada, T2W3A8